FAQS
Your Questions Answered
HOW LONG IS EACH SESSION & HOW MANY SESSIONS WILL I NEED?
Sessions last approximately 50 minutes. The number of sessions depends on your goals in therapy. This can be discussed in the initial session and also reviewed across the course of treatment.
WHAT WILL THERAPY BE LIKE?
The first 1-2 sessions are based around assessment. You will be asked questions to get a good understanding of your difficulties, your life experiences and your goals for therapy. Following the assessment, you will have a collaborative discussion with your psychologist on how to move forward with treatment.
WHAT HAPPENS TO MY INFORMATION?
MODE Psychology is committed to your privacy and acknowledges protection and privacy is of paramount importance when operating in the capacity we do. We adhere strictly to the APS Code of Ethics. Therefore to safeguard your personal information, we use an online practice management software called Halaxy. This software is encrypted and equivalent to bank-grade security. You can be assured of the security of your personalised information, payment details, and session notes. For more information on Halaxy's security please refer to the following link: Data security and confidentiality with Halaxy practice management
DO I NEED A REFERRAL?
You do not need a referral to book an appointment. You may consider visiting your GP to assess if you are eligible for a Mental Health Care plan (MHCP).
A MHCP entitles you to a Medicare rebate to use for 6 sessions initially, then after the 6 sessions you are required to return to your GP for a review. You can then access an additional 4 sessions. You may be eligible for up to 10 sessions per calendar year. To process a rebate, we require a copy of your MHCP and referral letter from your GP. Your GP can send the referral letter and MHCP directly to us, you can email it through or bring it in with you the day of your appointment.
Sessions may also be claimable under private health insurance, depending on your level of cover. Of note, you cannot receive a Medicare rebate and also claim under private health.
WHERE ARE YOU LOCATED AND WHERE DO I PARK?
MODE Psychology is located at 620 Bridge Road, Richmond VIC 3162. All day free parking is available in Palmer Street, River Street and Jones Place. There is also two hour parking on Bridge Road and surrounding streets. Please check street signs for clearway times.
WHAT IS THE APPOINTMENT AVAILABILITY?
Appointments are available Mondays (10am-6pm) and Wednesdays (10am - 6pm). Fridays via telehealth (930am-130pm).